DirecTV is one of the most popular providers of satellite television. If you need to get in contact with DirecTV corporate for any reason, this article will provide you with all of the necessary resources. This includes the corporate DirecTV address, phone number, names of executive team members at the DirecTV headquarters, email forms, and more.
DirecTV Headquarters Info
DirectTV headquarters are located in El Segundo, California. The corporate DirecTV address is:
2230 E. Imperial Hwy
El Segundo, CA 90245
DirecTV employs many people in their locations all over America. The DirecTV parent company is AT&T. At the DirecTV corporate office, they employ an extensive board of directors, as well as an executive team. The main members of the DirecTV executive team can be found below.
DirecTV Headquarters Executive Team:
| CEO | Michael White |
| COO | N/A |
| CFO | John J. Stephens (AT&T) |
How to Contact DirecTV Corporate Office
Get in contact with the DirecTV corporate office to discuss any concerns you may have using the publicly available information that can be found below.
| DirecTV Corporate Office Address | 2230 E. Imperial Hwy El Segundo, CA 90245 |
| DirecTV Corporate Office Phone Number | 1 (310) 964-5000 |
| DirecTV Corporate Office Fax Number | 1 (310) 535-5225 |
| DirecTV Corporate Office Contact Email | N/A |
| DirecTV Corporate Office Website | about.att.com/sites/company_profile |
DirecTV Headquarters Useful Links
If you have any concerns or feedback you would like to give the DirecTV corporate office that the above information did not provide the desired resource for, you can use the online resources below.
| DirecTV Headquarters Website | N/A |
| DirecTV Headquarters Contact Form | N/A |
| DirecTV Facebook Page | www.facebook.com/directv/ |
| DirecTV Twitter Page | twitter.com/DIRECTV |
Get in touch with the DirecTV headquarters, then come back to this page and let us know about your experience in the comments section below.
DirecTV you are a awful company with bad customer services you’re thieves and I have reported you to the Better Business Bureau. Find my payment !!!!!!
I am having the same issue with my payment being lost in space. It’s like beating my head into the wall. Confirmation numbers apparently do not mean a thing.
The telephone number to the office of the president is 210-821-4105, press #7 then #3. Good luck, this is the worst company I have ever encountered in my life, the employees in the Philippinesare like pit bulls. Do not call any 800#, you will get no were!!!!!!
I contacted the telephone number above and was told there is no number for the corporate headquarters.
Hi, Raymond,
If you didn’t receive an answer via phone, then we recommend contacting the company through their contact page (here: https://www.att.com/contactus/).
Happy holidays!
I left your company over a month ago. I got a call to win me back and I initially agreed but I thought it over and cancelled the service order. Yet I keep on getting email about my service. I DID NOT REINSTATE SERVICE NOR DO I WANT TO REINSTATE IT. I refuse to be locked into a contract again. Stop emailing
Hi, Brenda,
Please try to contact the company directly using this phone number 1-310-964-5000. Thank you for your feedback and Happy Holidays!
I closed my DTV service and have been asking for return shipment labels and boxes to return the equippment. Ive tried this 3 times waiting on the phone for an hour each time to get ahold of them. They say they send it but I never receive it,the tracking number i receive from them doesnt exist,then this crooked company has the nerve to bill me 238.50 for their equipment. Im turning them into BBB and contacting all 3 credit bureaus because i wont be paying this scam from them. DTV you just permanately lost a customer for life. I loved having DTV and was gonna come back but now Dish will be my source.. Terrible service…
Hi, John,
We’re sorry to hear about this. You should contact the company directly here: https://www.att.com/contactus/.
Best of luck!
George,
That is useless . contact them . they do nothing
I have an account open in my name when I was 16 years old Direct TV failed to double check that I was a minor ..Somebody else was using my information somebody owes you money and it’s not me I even thought about bringing a lawyer into the situation Because they excepted my data birth knowing that I was a minor Doesn’t make sense
Hello, Tony! We’re sorry to hear that. While we do not represent DirectTV, we suggest talking about the issue with their board of directors. You can find their contact information on the Resources page. There are also two email addresses where you can contact the DirectTV CFO, Patrick Doyle: patrick.doyle@directv.com and ptdoyle@directv.com. Best of luck!
I tried these and many other email addresses and they were returned as unknown.
I’ve even written the headquarters and have never heard back.
Spent three hours of my day on the phone with DirectTV. Tried to return equipment at a UPS store. Worse customer service ever. Would NEVER, EVER use this service knowing how inept their customer service department operates. Took nine people and problem was not solved. Called back and the reps kept telling me there were no notes on the accounts, after three hours on the phone with nine different reps. Wouldnt get me to a supervisor. I never vent about these things, but I will never consider using direct TV.
I have been trying to get help from Direct TV to have my information removed from my ex-husband’s account. I have made multiple attempts with no success. I need someone who can help me with this matter. They are requesting I pay a early termination fee. I do not. Agree to the terms of the contract regarding this fee. Please contact me.
Hello, Lacy! We have no direct contact with the company. However, if you need their help with this matter, you can try to contact Patrick Doyle, their CFO, at patrick.doyle@directv.com or ptdoyle@directv.com. You can also find contact information for the board of directors on their Resources page. We wish you the best of luck!
Hi someone who care customer service.
I am sending this email to you. Because I have an unacceptable case.
My account No. is 56103029.
I am opening restaurant business bee cave Texas.
So I requested Directv and ATT service last November.
One of you Directv technician came to install service with 2 receiver, but I requested 3 receiver.
After He finished 2 receiver, he told me he is coming back to finish 3rd receiver and organize and match 3 remote and 3 receiver. Because it was late night and he didn’t bring 3rd receiver.
This is incomplete installation. Next day he didn’t show up. I was busy for building new interior for my restaurant. I never touched this Directv receiver Because We didn’t have an electricity.
2weeks ago Directv called me to pay 2 month services. I was surprised and shocked. Direct Tv never finished work and started charging.
I called customer service to explain what is going on here……
They interrupt service that I didn’t know.
That’s fine with me!
I ask Directv to install 3rd receiver and start to charge service fee.
However customer service representative and supervisor keep asking to pay 2 receiver which were not completely finished for the 3rd receiver installation.
I think this is not fair. Even if you were me, you will be upset and not pay for this.
I request you to process to solve this issue in fair way!
Please reply me ASAP.
If you can not take a care this, I will make issue with consumer protection organizations. Because this is not just money problem. This is scam and fraud!
I hope you understand my point of view.
If this email went to wrong Dept. Please forward to right places.
Thanks.
Hello! We are not DirectTv representatives. We recommend explaining this situation to their board of directors. You can find their contact information on the DirectTV Resources page. You can also contact their CFO, Patrick Doyle, at patrick.doyle@directv.com or ptdoyle@directv.com. All the best!
Direct tv has good service until you disconnect. They withdrew money out of my account for equipment charges and sent me the letter 2 weeks later that they will do this. Never sent the box because there is a FedEx nearby and I am still waiting for my money back. They even told me I was being refunded for my overdraft charges they caused but that is also a lie…
Hello, Cynthia! This is definitely an unpleasant situation you’re experiencing. While we do not represent DirectTV, we suggesting getting in touch with their board of directors. You can find the contact information on their Resources page. You could also try emailing their CFO, Patrick Doyle, at patrick.doyle@directv.com or ptdoyle@directv.com. Best of luck!
Dear who ever this may concern,
Hello my name is Andrew Dorr my account number is 16288651. I have been a customer for many yesrs. I really enjoy Direct tv and have been more than happy until now. My problem started back in November when I was deciding to switch to live streaming and was making moves to move on from cable tv. So I called and canceled my service or not being told bout the charge of $200 . Now I had a previous bill of 265.00 whicn made my total to be over 400 do!lars. So I decided to call and see if I could pay half and be done with the fee the csr said it doesnt work that way. So I called again and with Sherry from Miami she to!d me she would make a deal with me to keep me as a customer she would waive all fees from my from my previous account and that she would remove my old account and start a new account. Then she also told me that she would waive all fees and the remainder of the balance from the previous account set me up with a new account as long as I signed a two-year contract. As I was excited to hear those things I signed up for it not knowing the next two months would be an ongoing call after call with customer service. I spoke to a customer service rep named Nora and she spoke to her supervisor that they would try to take these previous charges off because in the month of December all of those charges that I were promised would be dropped off or added back on to my account as well as the month of November when I was told not to make a payment and I have documentation to prove this I was also charged that month as well. Also Sherry the representative told me that I would only be paying $65 for the Choice package and it ended up costing me $105 more a month which I did not agree to. As I later found out that the customer Sherry the customer service rep Sherry also never cancelled the account it was just that she removed the charges temporarily from the same account but to make it look like something was done to receive a sale. Now it is the month of January and I have called customer service and I have spoke to supervisors and they have now flagged me to where nothing can be taken off and that if I do not pay $605 by February 2nd my cable will be cancelled and terminated. I am asking you as you are my last hope to keep me as a customer with DirecTV but to override these ridiculous fees and in return you will continue to have a loyal DirecTV customer that has been with DirecTV on and off for the last 11 years I thank you for your time and if you need any documentation I have everything that you need I’m hoping that this that the situation will be resolved and not I will not have to find other ways to be able to make right what was been treated so wrongly as a customer. I thank you for your time and look foward to you hearing from you.
Thank you
Andrew Dorr
Hello, Andrew! We’re sorry to hear about your negative experience with DirectTV. We are not DirectTV representatives, but we can suggest contacting their board of directors using their Resources page. Alternatively, you could also try contacting the CFO, Patrick Doyle, directly at patrick.doyle@directv.com or ptdoyle@directv.com. We hope this helps! Have a nice day!
Good evening
I am reaching out to you because of your dishonest employees and to dispute a fee of $41.62.Few months ago I called your company to cancel my services because I was trying to evaluate my finances. I spoke to few different people to make sure that I was not going to get charged extra fees after I discontinued my service.That very day I also spoke to one of your managers who assured me that I would not get a fee.
Today I received a bill from collections company Credence of $42.62. You can imagine how aggravated I was. I called the collection company to dispute the fee, they could not help, so they transferred me to Directv where I was on hold for 1 hour. I hang up and called again after 45 mins one of your representatives pick up. I told her the story from months ago about how I spoke to one of the managers and she promised that I would not be charged and extra fees. She put me on hold and comes back on after 5-6 min. She tells me I needed to pay. I asked to speak to one of the managers. She told no one was available to help or talk to me. She put me on the list for the manager to call me after 30 mins.
It’s been 30 mins no one has called yet. It really bothers my mind that a multi billion dollar company would not have enough managers to assist its customers. Or maybe they just don’t care enough. I am in customer and this is the worst customer service I have every received.
I have a three year old, I don’t have money to through away to a rich company or being on the phone talking about the same thing that took care off few months ago.
Having said that, please have your company take care of the fees I am charged for service I didn’t use.
I would also like an apology, just because they can’t see me doesn’t mean they can dismiss me just like that.people should be treated with respect no matter what.
Thank you
Nancy
Hello, Nancy. We’re extremely sorry to hear you’ve had such an unpleasant experience with DirecTV. Since we do not represent the company, we can only suggest contacting the board of directors, to discuss your concerns. Have a nice day!
Good evening
I am reaching out to you because of your dishonest employees and to dispute a fee of $41.62.Few months ago I called your company to cancel my services because I was trying to evaluate my finances. I spoke to few different people to make sure that I was not going to get charged extra fees after I discontinued my service.That very day I also spoke to one of your managers who assured me that I would not get a fee.
Today I received a bill from collections company Credence of $42.62. You can imagine how aggravated I was. I called the collection company to dispute the fee, they could not help, so they transferred me to Directv where I was on hold for 1 hour. I hang up and called again after 45 mins one of your representatives pick up. I told her the story from months ago about how I spoke to one of the managers and she promised that I would not be charged and extra fees. She put me on hold and comes back on after 5-6 min. She tells me I needed to pay. I asked to speak to one of the managers. She told no one was available to help or talk to me. She put me on the list for the manager to call me after 30 mins.
It’s been 30 mins no one has called yet. It really bothers my mind that a multi billion dollar company would not have enough managers to assist its customers. Or maybe they just don’t care enough. I am in customer and this is the worst customer service I have every received.
I have a three year old, I don’t have money to through away to a rich company or being on the phone talking about the same thing that took care off few months ago.
Having said that, please have your company take care of the fees I am charged for service I didn’t use.
I would also like an apology, just because they can’t see me doesn’t mean they can dismiss me just like that.people should be treated with respect no matter what.
Thank you
Could you please provide me the contact information for the board of directors.
Thank you
IF SOMEONE DOESN’T CONTACT ME, I will go to the local news station and ask them if they want to interview me and other Direct TV customers. I WANT to be released of ALL my contracts as I have been trying to resolve matters for over two months. I WILL NOT send you anymore money until I receive the resolution I was promised. And if I get turned into collections, my attorney has all the information to proceed accordingly.
I have used every means of contact I can find as a consumer to relay how serious I am, and what measures I will take to resolve it.
we’ve been a direct tv customer for to long now,we found out that they were chargeing us for 5 boxes for well over a year now,we only have three tv’s trying to get our money back to put food on our table.they say its under investigation when they told us about this.makes me wonder if they didnt charge me for 5 boxes at our old residence.there we only had 2 tv’s….i will have this investigated…….we need our money to put food on our table,or dont you even care about that!….$268,00owed to us at this address,…if this is america bussiness,sleep well.
I would like to speak or send an email to someone who is in management at DirectTV. I have six very lengthy chats with Direct TV trying to cancel account and return equipment. Someone in management needs this information. Totally ridiculous that I cannot get my equipment returned. Total lack of accountability and responsibility. Today is February 7, 2018. I’ve been trying to get this done since December 23, 2017.
Hi, Phyllis,
We are very sad to hear about your negative experience. There are two available e-mail addresses of the CFO Patrick Doyle at patrick.doyle@directv.com or ptdoyle@directv.com that you can try.
Best of luck!
DIRECTV’s parent company is A T & T. Maybe it is time to go over DIRECTV’s incompetent people and start inundating A T & T with all of the complaints being made.
I am at a loss. I do not know what else to do about my locked DIrectv Account. I have spent over 6 hours on the phone with your “customer service”. I have been hung up on 6 times in those 6 hours, and I have YET to speak with a representative who can properly speak English. There is a MASSIVE language barrier. Your representatives cannot help me because they cannot understand me. They read from a script, and when they cannot help/understand, they hang up on you. I also spent two hours chatting online with no avail. Here is what happens when I try to sign into my Directv account I get one of these two messages:
*Your login is locked because you have exceeded the maximum number of attempts. Please call customer service at 1-800-531-5000.”
“Something went wrong. Try again later”
Oh, and, yes, I have been to the AT&T store 3 times about this. They cannot help me either.
We are unable to use the Directv app, our ROKU, or watch online. This has been going on since Thanksgiving of 2017. We PAY for this feature. This is the absolute WORST customer service ever! How can we rectify this situation? Who can I call that can understand me?
Thank you,
Kristi King
I emailed both patrick.doyle@directv.com and ptdoyle@directv.com. Neither email will receive my messages. It comes back as undeliverable.
I’m a customer of AT&T/DirectTV,
When I first started my DirectTV service I was told that I get up to 4 mini genies free with my service, I only received 3,the tech didn’t have the 4th one which was not a problem, I told him I will call and just reschedule another appointment. On Monday, February 19, 2018, I placed an order for a mini genie receiver to add to the additional receivers I have in my home. I was given an appointment for the next day, Tuesday, February 20, 2018, 8:00 am – 12:00 pm. The Tech arrived at 9:30 am with a 4k receiver, he informed me that the receiver was the wrong one because I don’t have a 4k TV, but not to worry he had the correct one in his truck all he needed to do is contact the office and have them switch out the 4K for the mini genie. The tech was on speaker phone with customer care from 9:45 am to 10:30 am. At about 10:45 am the tech received a phone call telling him to stop the installation because the customer (me) called and cancelled the order. I had been in the room talking with the tech the whole time, he explained that I was not the one that cancelled the order it had to be the customer service rep. The tech supervisor called me and apologized for the mishap and said that he will make sure the installation is complete by this evening but the tech needed to leave and go to another account for an appointment. I was in shock that this was even happening, I told him that the tech is in the middle of running wires and you need him to stop, are you serious? The supervisor said “Yes, I promise I will get him or another Tech out today to complete the work”.
At 4:00 pm no one had shown up yet, so I called, I spoke with 3 CSR and 3 Supervisors only to be told that they don’t see a new order for anyone to come out. In order for a new order to be placed I would have to pay $99 for the equipment and $49 for the installation. By this time my blood pressure had hit the roof, I went back and forth with the supervisor Manuel, until he finally said never-mind, I will waive the fee and set the appointment up for Wednesday, February 21, 2018 from 8:00 am – 12:00 pm.
Wednesday, February 21, 2018, I took a 2nd day off from work to wait on the DirectTV tech to show up, I waited from 8:00 am – 4:00 pm and no tech showed up, I started calling at 4:30 pm – 10:30 pm. I got transferred 5 times spoke with 5 CSR and 3 Supervisors ( Jerry, Tony and Patrick) only to tell me that there is no appointment scheduled for today, I explained to them what happen and I also told them I got an automated call saying that I had a scheduled appointment for today. At 10:00 pm I was transferred to Customer Loyalty Department where I spoke with Kalie/Kaylie and I explained the whole situation to her, she came back to the phone with and appointment for Thursday, February 22, 2018, waived the fee and apologized for all the inconvenience I was put through. I was ready to cancel my services (Cable, Internet, Wireless and Home Security).
Its a shame that the CSR’s and Supervisors lack the proper training on making notes, doing follow-up calls that they promise, and communicating with each other. I waited on the phone, being transferred from department to department a total of 14 hours between 2 days, this is unacceptable and ridiculous. The sad part is the only person that apologized and did something was the young lady from the Loyalty Department; no one offered any kind of compensation, apology or anything. Now if I promised to pay my bill and didn’t your company would disconnect my services with no problem, but now that your company didn’t hold up their end for two days what kind of compensation do I get? By the time I finally get what I requested I would have had to take 3 days off from work, again unacceptable. I’m still waiting on 2 supervisors to call me back, both said they were looking into it and promise to call me back within an hour and of course no phone call was placed.
Angry Consumer
I have called customer service numerous times to resolve my issue but have had no luck. When I opened my Direct TV account up last year in May, I had a qualifying AT&T family share plan account which qualified for a $10 credit per month to my Direct TV bill. The representative in the AT&T store told me I could only qualify if my plan was under a business and not personal. I switched my share plan to a business plan which increased monthly by $40. After calling Direct TV several times throughout, I was told I did not qualify for a discount if my mobile account was listed under a business rather than personal. Fed up, I cancelled my mobile account and moved to T-mobile. I asked as a courtesy if they could credit me for the months I did not receive a discount. Aside from paying an extra $40 per month, no one was able to assist me with a credit. The other day I received an email stating “action is needed” before I lose my promotional discount. I am not sure what this is in reference to but feel absolutely stuck since I am locked in for another year. I appreciate you reviewing my account and anything you can possibly do. This matter is important to me due to the fact I live on a fixed income and do not have money to throw away because of misinformation from an employee.
Hello, Jessica!
Unfortunately, we are not DirecTV representatives, so we cannot help you directly. We recommend trying to get in touch with their customer service representatives and explaining your problem. You can also try leaving them a message on their social media, which you can find linked at the end of our article.
Have a nice day!
What do you guys know about any current directv sales or upgrade scams, this is a serious question i feel i may have fell into one
Hello, Dave!
We are not aware of any DirecTV scams, but if you think you may have fallen into one, we advise you to contact DirecTV as soon as possible at 1 (310) 964-5000 and share your concerns directly with the company.
Good luck & Have a nice day!
To whom it may concern:
We canceled our account 41535714 in October of Last year.
At the time you tried to charge me a cancelation feeWhich shouldn’t have been charged as we had been a customer of yours for years, this was corrected.
During this phone conversation I made sure that Nothing was to be owed. As we Had direct payment.
I have now received bill for $59.71from a collection agency, 9 months later.
I never received a paper bill in the mail from your company.
After spending an hour on the phone this morning trying to resolve this issue. To take this account out of collection .
I finally got ahold of Christine a supervisor with the number 620331.
I understand where the $59.71 came from.
Christine 620331 was very rude and very snippy right from the start, Her telephone mannerism Was hurendious. She did not try to understand the problem. I told her I would pay the bill of $59.71, Right then if she took the count out of collection. She refused to do it. She refused my payment.
I feel now that I tried to pay this account in my payment was refused.
Sincerely
Hello, April!
We are not DirecTV representatives, so we recommend sharing your experience with the company directly by using the contact information we’ve provided in our article.
Have a nice day! 🙂
Direct. TV is an awful corporation! Have had them since 1992 to date and never a missed or late payment.I bought a new flat screen TV for Christmas and direct Tn tech tore it up.Filled a damage claim…with claim #and done everything was asked to do.Have spend (3) weeks dealing with countless stupid agents drawing a salary that do nothing but,pass the buck. I own (3) television’s and I tried to reach the CEO of company or at least his secretary but continue to reach people that can’t speak English and say….do to worry we will fix.HELLO PEOPLE!! There’s $$$ being paid for services that we don’t receive.I’m loosing direct tv in the dust and att as well.
We have laws in our system and rights…this isn’t the way to build a corporation by acting lie a foreign communist country! This is AMERICA and we have rights.I tried to get to CEO,well good luck people! There aren’t enough adjectives to describe how horrible the company is and will continue to pound on the berate customer,unless people speak up and demand action…
if you do not represent Direct TV, then who are you? I have a complaint, but from the previous comments and complaints, I might as well forget it. I will dispute the charge on my cc and cancel as soon as contract is up. I had two accounts, but never again.
Hello, Margaret!
We are just an online publication offering headquarters information for different companies. If you have issues with DirecTV, we recommend using the information in our article to get in touch with a company representative.
Have a nice day! 🙂
I have been a loyal customer with DirecTv since 1992. On august 21 this year I was scheduled for repair service between the hours of 12 noon and 4::00 pm. After cancelling all other activity I waited at home. At 3:30 pm I received a call from DirecTv that the technician was late but would complete the repair that day. At 8 PM I gave up, he did not appear nor call a typical behavior you might expect in a third world country. The next morning my wife and I spent a total of 3 hours on the phone and talked with 9 different “so-called” representatives about this failure. No one could tell us who was responsible for the problem. A common answer that we got was “a technician will call you in 30 minutes”. No one ever did. After waiting another 7 hours a technician came to our home unannounced at 3:15 pm The repair was completed but the numerous statements,, “! am sorry” did nothing to alieve our frustration with DirecTv. I hope that another customer will never receive such degrading and abusive treatment.
Hello, Jerry!
We’re sorry to hear about your experience with DirecTV customer service. We advise you to use the information in our guide to get in touch with DirecTV corporate representatives and make them aware of your situation. We hope everything works out!
Have a nice day! 🙂
I am currently living overseas. I had to cancel my service and I was told that I was NOT going to be charged a cancelation fee because you cannot provide me service overseas. However, my last bill has included an early termination fee as you are reflecting that I owe over $400. This was a problem that I tried to eliminate 2 months prior to leaving the states and again at the time of my cancelation. I am hoping that this can be remedied easily and doesn’t require me to get any more involved than this message.
My account details are:
James D Brown
Account # 32485239
James, Headquarters101 is not associated with the Direct TV organization.